YANI, Tri Evita; AGUNG, Maulana. THE EFFECTIVITY OF SERVICE EXCELLENCE ON CUSTOMER SATISFACTION (STUDY CASE PT. PELABUHAN INDONESIA II (PERSERO) CABANG PANJANG). Jurnal Kompetitif Bisnis, [S. l.], v. 1, n. 1, p. 13, 2023. Disponível em: https://jkb.fisip.unila.ac.id.121-50-32-50.cpanel.site/index.php/jkb/article/view/283. Acesso em: 12 jun. 2026.